Bundled vs Unbundled TPAs | Retireholics
Chapters
- 0:00 Cold Open and Pre Show Banter
- 14:10 Show Intro and Housekeeping
- 23:11 Social Media and Industry Resources
- 30:38 Client Communication Preferences
- 40:19 Technology Integration for Smaller Plans
- 46:42 Third Party Administrators vs Bundled Providers
- 50:35 Large Institution Efficiency vs Service
- 52:36 Auditing Bundled Plans for Advisors
- 54:10 Ease of Use in Large Plans
- 58:34 Sales Meetings and Client Expectations
- 1:01:27 Transition to Game Segment
- 1:07:49 Cool and Stupid Advisor Moves
- 1:08:58 Advisors Addressing Stimulus Checks
- 1:16:18 Wrap Up and Final Thoughts
Show full transcript
[0:00] JD: And, yeah, he called me and said, you know, should I do this? And I told him, don't do it, bro. And he finished. He finished the call. And he goes, I'm going to do it.
[0:12] Chad: I'm like, hey, Chad, I enjoy seeing you on a conference for the next decade.
[0:18] Speaker C: Yay, Amanda.
[0:20] Chad: Yay.
[0:20] JD: I told him he could at least get out after two years. He could kick out.
[0:24] Mark: No, no, no, you don't.
[0:25] Chad: I've been on a conference committee. He's like, 2010.
[0:29] JD: He's got little kids he sits on.
[0:30] Chad: So did I. So did I.
[0:32] JD: He sits on, like, three different boards.
[0:36] Mark: No, I told him he had to stay for the long haul for years. Four years.
[0:41] Speaker C: You said two years, by the way.
[0:43] Mark: And I said, and then you move into co.
[0:45] Chad: Chair.
[0:46] Mark: And chair. I was very honest.
[0:49] JD: I told him. I said. I said, you'll do great.
[0:51] Chad: I'm glad you're on it.
[0:52] JD: I said, chad, maybe someday you could be president of aspa. And he said to me, he goes, I don't fucking want to be president of aspa.
[1:02] Mark: Okay? Wait a minute.
[1:03] Speaker C: I like my life too much.
[1:04] Mark: Did you all get your cups?
[1:06] Speaker C: Yes.
[1:07] JD: Mine's chilling in the freezer.
[1:10] Speaker C: You're awesome, Shannon. You're awesome.
[1:14] Mark: Well, it all stemmed, actually, from a mug that we had made for Amanda. I have a costume mug that has Amanda's face on it and says, you're my hero.
[1:27] JD: I'm gonna ask you on that. I'm gonna save it for the show. I'm gonna ask you about your mug, but I'll save it. Hey, what's up, Webby?
[1:33] Chad: What's up?
[1:35] JD: He always does.
[1:36] Speaker C: He's mentally preparing for.
[1:38] Mark: I'm gonna go get my mug so we can show it.
[1:41] Chad: Me too. I'm gonna be on mute. I'm gonna put myself on mute. So if you just see me talking and you can't hear me, that's on purpose.
[1:46] JD: Brandon, can I. I can. I can mute her. Huh? Cause I'm.
[1:51] Chad: Yeah, if I just hover over, so please do.
[1:54] JD: Yeah, let's practice that. Start talking. Talk.
[2:00] Mark: Talk.
[2:01] JD: Oh, dang it. Okay, now talk. I can totally mute her, but then to get you back, I have to ask to unmute, so you're gonna have to do something on your end, I think.
[2:12] Speaker C: Remember to click.
[2:14] Chad: I'm not gonna unmute. If you put me on mute, that means I probably need to be there.
[2:19] JD: That's kind of cool. Might have to pull that out later.
[2:23] Speaker E: See, Webb's already giving a shit about the sea.
[2:25] Mark: This is the greatest.
[2:27] Chad: So, Shannon, you guys Shannon called me yesterday. I was with my kids in the car and she just. She said something. I got. Emma goes, what? What are you and Shannon. What are you and Ms. Shannon gonna be on again? I said, we're gonna be on the retireholics. And she's like, didn't you get kicked out of there yet?
[2:41] Speaker C: I know.
[2:42] Chad: 13 year old daughter.
[2:43] JD: It's kind of a love hate thing.
[2:45] Chad: I know.
[2:46] Mark: Oh, my God, jd, would you please send a hoodie to my daughter so she'll quit asking me every day? Yeah, she asked me every.
[2:53] JD: Promise you're gonna tell me now, and I'm gonna wake up tomorrow in a fog and not remember anything.
[2:58] Speaker E: So, Shannon, do you just not share yours with her or what's the deal?
[3:01] Chad: I don't know.
[3:02] Mark: She'll never give it back.
[3:05] JD: Lamer game. Do you guys ever do this? You email yourself something that you're supposed to remember? Do you do that?
[3:11] Speaker E: Oh, reminders, Absolutely.
[3:13] Chad: And reminders email.
[3:15] Speaker C: I throw it on my calendar as well, because I live.
[3:17] Speaker E: Siri is a dumb little twat, Let me tell you, man. She.
[3:20] Chad: Is Jordan going to come on and tell the experience of. What did that say?
[3:25] Mark: I've made blind copilot in a sales call yesterday.
[3:27] Chad: Oh, yeah, that's cool.
[3:29] Mark: Now Jordan is on his way to a bachelor party, so Jordan probably will not be sober until Monday.
[3:36] JD: I hadn't mixed it.
[3:37] Speaker C: This is a perfect fit.
[3:38] Chad: Then, yes, I'll be suffering through Monday.
[3:42] Speaker E: They should watch us to pregame.
[3:43] Mark: Well, that's why he said, could you please make a drinking game out of it? Putting it back on Spotify so I can listen to it when I work out.
[3:50] JD: Did you tell Brandon, Chad, or. No, Brandon's probably like, jesus, you know, it's shit I have to do. And now I got to put these damn podcast things up again. All right. It's on my list of 800 things to do. I was kind of had mixed emotions about that post. Like, I was like, that is so cool, you and your son. I was so excited about it. And then I had this moment of like, is he gonna. Is he just gonna be like, mom, can you please not follow me to point of sales? Like, I don't need my fucking mom. You know, I'm trying to sell.
[4:22] Chad: I honestly, I almost text Jordan when you did that Fireside. And I was gonna say, I was gonna text you. Say, say he's brand new. Say he's brand new. So someone must have said it because you didn't say it.
[4:35] JD: I thought you were going to crack
[4:36] Mark: up a Boardroom on my son. And I was like, I'm not dogging on him. I'm proud of him for looking at a 5500. For God's sake.
[4:42] JD: She ripped on him. She goes, he looked at a 5500, and he was looking at distributions, and he thought it was fees, it says. And she, like, had this total, like, you know, looked down at him like, oh, honey, those are not fees. Those are distributions. And I was the one in the chat bar. I'm like, ouch. Ripping her son, bro. Like, so harsh. So I thought Amanda.
[5:06] Mark: I was not.
[5:07] JD: I thought Amanda said she was gonna call your son and go, hey, if you need an alternative TPA and you don't want to run around with your mom, like, call me.
[5:15] Speaker C: That's what I want to know.
[5:16] Chad: I want to know we have a non. Shannon and I never would steal from each other ever. Never, ever. We share way too much. I'm like, they hate her. They're probably gonna hate me.
[5:26] Mark: No, Daniela, I was not making fun of him. I was. I was giving a proud moment, and, like, he was looking at a 5500, and I was so proud because he's only been a financial advisor for four weeks.
[5:37] Chad: Oh, my gosh. I got to get the chat up again, you guys. The chat is so fun. I'm. I love it. It's so hard to, like. Sorry.
[5:45] JD: I think Shannon son is open territory for us, Chad, so give him a call.
[5:50] Speaker C: I think so, too. He needs benchmark TPAs and make sure that they're right.
[5:56] JD: It's good to have more than one option. Good to have more than one option. Do you really. Do you really want to go in with your mom? Come on.
[6:02] Chad: Come on.
[6:03] JD: Let's find someone else.
[6:04] Speaker E: Think of the last you can get out of that, though, if you deliver it right. I'm here with my mom. Get over in the right boardroom, I could just see people erupting.
[6:14] JD: I'm not sure how that works. I guess I did do it. I did it all the time with my daddy, so what am I talking about?
[6:22] Speaker C: Yeah, Conflicts of interest. Will, I'm gonna go get my mug now. We've got five minutes, and I'm gonna go get my box of beer.
[6:31] JD: That's funny.
[6:32] Speaker E: Are you doing the random draw?
[6:33] Chad: I managed to control myself, and now I'm like, should I go get another one?
[6:37] JD: Oh, you left. You left yourself only a minimal inventory of drinks.
[6:41] Chad: Yes. Yes, this time.
[6:43] JD: Big mistake.
[6:45] Chad: Four drinks in an hour, I think, is plenty right.
[6:49] JD: For what?
[6:52] Chad: Well, it depends on what I Have to do.
[6:56] JD: Oh, I mean. Oh, I say I think you need at least six beers, and then you've got your other shit.
[7:03] Chad: Oh, geez. That seems like a good idea.
[7:08] Speaker E: Does that mean we're going for three hours again tonight or what?
[7:10] Chad: I know, right? Get a snack, Justin. Get a snack.
[7:14] JD: I'm kind of feeling like the last time I'm gonna.
[7:17] Chad: Doordash. Doordash.
[7:25] Mark: I had to go get dinner last time because Amanda went so long.
[7:30] Chad: I'm telling you guys, I'm gonna be quiet this time.
[7:32] JD: I'm kind of feeling like the after show needs to get, like, squashed. Like, 20. 20 minutes? No, in, like, in general.
[7:39] Speaker E: Done.
[7:40] JD: In general. Like, I feel like every time I finish the after show, I'm like, oh, God.
[7:46] Speaker E: We've been pretty good. We've been keeping it to.
[7:49] JD: It's been like, an hour. It's been like, an hour going.
[7:52] Mark: An hour.
[7:52] JD: Yeah.
[7:53] Chad: Is it really?
[7:54] Mark: Yeah. Yeah.
[7:56] JD: Oh, my gosh.
[7:57] Chad: He's not messing around.
[7:59] Speaker E: You guys were coming to the show. You knew we had to.
[8:01] JD: Chad, I think you should save. Save your description of what's behind you for the actual show, okay. Because it's kind of cool.
[8:10] Chad: Oh, my gosh.
[8:11] Speaker E: Nice, Webby.
[8:14] Chad: Oh, I gotta read. I forget they're on here.
[8:17] Speaker E: He's fasting today, so he said we can't do three hours.
[8:19] Chad: Thank you, Daniela.
[8:21] JD: Tony. Tony Davis. Tahoe, Chad. Tahoe, Chad.
[8:29] Speaker C: Yes.
[8:30] Chad: I want to be on a night when Justin and Chad are on vacation together, and they go off and drink in the hotel and then hop on here. I'm like, that's the night I want to be on with these guys.
[8:39] JD: Ooh. Paul was. Paul saw our show yesterday. I don't believe you, Paul. You guys were great. We're going to talk about this. I got to.
[8:48] Speaker E: How much of it did you actually interpret?
[8:51] JD: Yeah, I got it. Well, I'll save it for the show. We'll talk a little bit about it.
[8:54] Speaker C: Yesterday's session.
[8:55] JD: Oh, God.
[8:56] Speaker C: Oh, it was so bad.
[8:58] Chad: Really? What were you guys on?
[9:00] Speaker C: I told Brooke. I walked in the house. I'm like, if you could have imagined, like, a show really going poorly, that was yesterday. Especially the first, like, 12 minutes. We couldn't hear a damn thing.
[9:10] JD: He uses this tech. Fiduciarynews.com Chris Carossa. I mean, he had Fred Reich on there, David Levine, Marcia Wagner. What have I been doing? Brandon, Marsha Clark. We've. We've merged Tom Clark and Marsha Wagner and the O.J. trial, and we couldn't. He would literally be like, so I have a question for you guys. Like, I just die and I'm like, so go ahead, jd. I don't even know what he said. Like, everything was freezing. It was like I was losing my mind. Nevin. Nevin was at the Fireside Chat. Nevin was getting all kinds of love and props in the chat bar and on screen. I mean, it's crazy.
[10:00] Speaker C: Oh, Nevin.
[10:01] Mark: Nevin's a rock star.
[10:05] JD: The Nev Fan club, Brandon.
[10:07] Speaker C: We need that in vmix though. We're not worthy.
[10:11] Chad: Oh, Wayne's World.
[10:13] Speaker C: Good call. Well, welcome, Paul. We're happy you tuned in for another session.
[10:19] JD: Yeah. Especially after witnessing that disaster. And Chris Cross is such a good dude. Like, he's such a. I mean, such a sweet guy. So it wasn't his fault. It just, he's.
[10:33] Speaker C: I don't know.
[10:33] JD: That tech is sketchy.
[10:38] Mark: So Rogue Guy finally joined us.
[10:41] JD: He always makes us wait.
[10:45] Speaker F: Responsibilities keep him waiting. Say hey. I'm sure that we already said it all, but thanks for the glasses. Holy cow.
[10:53] JD: I can't believe we're already close to start time. Huh?
[10:57] Speaker E: We're at start time.
[11:00] Chad: Oh, we're at start time.
[11:01] Speaker E: Chad just left.
[11:04] Chad: He's already out.
[11:07] Mark: He had to get his new favorite glass.
[11:11] Speaker F: Chad, did you open the box?
[11:13] Speaker C: I just cut it open, but I haven't been into it yet.
[11:15] Speaker E: You haven't looked at it yet at all?
[11:17] Speaker C: No, I have no idea.
[11:18] Speaker F: So good.
[11:19] Speaker E: I'm saving the glass in hopes that we do get hit with that thing again. What's called the frozy. Oh, here we go.
[11:25] JD: Oh, jeepers maker.
[11:30] Chad: I'm nervous of that thing, Sam.
[12:20] Mark: Hey.
[12:21] JD: Hey, boys and girls. Welcome to the Shamanda Show 3.0. If you have not experienced this version of Retireholics, the Shamanda show, it's important that you understand that viewer discretion is advised. After listening to this show, you will most likely experience some, if not all of the following side effects. A mental fog or general malaise. Brain crushing headaches, dizziness, insomnia, a high pitched ringing in your ears. I've been experiencing that one since sense 2.0. Diarrhea. Wait, what am I reading? Diarrhea and shin splints. Those are weird and most worrisome varying psychotic disorders triggered by hearing the name Amanda. There is no vaccine for this shit, people. There's no vaccine for this shit. So continue at your own risk. And I would recommend just turning off your computer right now. Just shut that shit down. Shut that shit down. Acro. Welcome everybody, to the show. Thanks for tuning in, Acro. Sin Sin is now going to be named Acro Sin. Y N. Google the sin version. You'll figure it out. I'm really surprised that with the intelligence that we have in the chat bar that nobody called us out on Acro Sin sin through all these weeks. So just check it out. We won't talk about it anymore. Speaking of the chat bar, I'm thinking I'm done with the chat bar champion. We'll just, we'll put it to rest. Mark says yes. I'm just kidding. Of course we're going to do chat bar champion.
[14:10] Speaker F: Mark. I don't know. You first dropping K. You drop the K, you get rid of my games. Like I don't know what you're going to do.
[14:18] Speaker C: So at this point, I think he
[14:19] Speaker E: just wants a show to be about him.
[14:21] Speaker F: I disagree with it. Okay. I thought it was another thing that Brandon him talked about, like, oh, it's getting old, same people keep winning, blah blah, blah, you know, whatever.
[14:31] JD: Paul, there is no word with acro sin. If you say an acronym or initialism and my name doesn't count. You know that. This is Amanda's first time with this. If you say an acronym, you know, and I can say this. Mark, we haven't. I haven't said Starts now. Pep tpa. Then you must drink from your nasty drink. I had to wrestle with this maker. So get it open. I was using a razor blade. It was a disaster. So chat bar champion, make sure that you guys are paying attention to chat bar because Amanda Shannon, you will vote someone into the finals. And then you out there talking to you, you'll vote for the winner at the end. So pay attention to the chat bar. Vote for people that you think are funny, intelligent, charismatic. If they make you spit your beer on your keyboard, that's a good sign that that person should be in the finals. Let's see, we'll start that now. Sorry, Mark didn't supposed to remind me every time, Mark, because I forget of
[15:36] Speaker F: what I was paying attention.
[15:38] JD: Starting now. Chat bar champion starts now. Today, the audience will determine our subject matter. So we're going to go back to that little dealio. We'll throw up a poll.
[15:46] Speaker F: That's. That's a real smart approach. This is going to work.
[15:50] JD: Yeah, I like those. Those are fun. When we did that way and you get the audience.
[15:54] Speaker C: Well, Mark.
[15:55] JD: Mark doesn't give a shit about that. We got a new little twist on the lamer game game. So that'll be fun. And the new and improved Wheel of Ice will be spun so that will be happening. And Shamanda, you can't keep calling it
[16:09] Speaker F: new and improved when we've done it like three times. So it's just a regular version.
[16:15] JD: It's still new and improved.
[16:16] Speaker F: Because every time you say it, I feel like there's going to be a. A third wheel with like, you have to, like, you know, do 25 push ups with it.
[16:22] JD: Oh, something. Yeah. No, it's not. It's new and improved from weeks ago. And Shamanda has chosen a song for y' all to close out the show. So let's get straight to it. Justin, do we have an introduction for our guests?
[16:41] Speaker C: What?
[16:41] Chad: No.
[16:42] JD: No. Okay.
[16:44] Speaker F: To that.
[16:44] JD: Jesus Christ, you know what to do out there in the chat bar. Rank Preston's introduction from 0 to 10. How did he. I thought you did the intro.
[16:52] Speaker E: So I was like, all right.
[16:55] JD: Yes.
[16:55] Speaker F: Does that have it? Oh, yeah. We gotta open up the wild card beers.
[17:00] JD: You wanna tell people? All right, Chad, story time. Tell us your beer story.
[17:05] Speaker C: Story time. I went today to prep for the show. Cause we always need more alcohol for the show. And on the ground in the beer aisle, a box that says 24 mixed beers for $12.99. What do I do? I buy a box of 24 mixed beers. No idea what's in there, and I'm gonna shuffle them up and come out with what I come out with today.
[17:26] JD: That's exciting. Oh, God, that looks dark.
[17:29] Speaker C: Toast Midnight lager.
[17:31] JD: Yikes.
[17:32] Speaker F: That's a seasonal variety.
[17:35] Speaker C: Medium dark lager. This is gonna be a tough one tonight.
[17:37] JD: I'm just hoping you. I'm hoping you pluck a Zima out of that thing.
[17:40] Speaker C: Oh, there's definitely some cans. When I just reached in there.
[17:44] Chad: Sure.
[17:44] Speaker C: Some sort of self.
[17:45] Chad: There's a Miller Light in there.
[17:48] JD: We were on Chris Carrosa's fiduciarynews.com little virtual forum. He had other. There were some real fancy people there. Frederic and Marcia Wagner, David Levine, the list goes on and on. But if you tune into that yesterday, what do we say to them, Chad? Do we apologize? Do we? I mean, it was.
[18:14] Speaker C: She'd say, thank you for showing up today and not judging us solely by our worst hour.
[18:21] JD: It was a mess, man. It was a mess. But, Mark, anything to add? Why it was a mess?
[18:26] Speaker F: Well, no, I was going to say, I feel like we shouldn't have to apologize. It really wasn't our fault. We showed up to do a job, which was get interviewed, and there was some technology glitches. You can't expect that. But we rolled with the punches. And I can't imagine it was any fun to be on the listening end of that if it sounded as half as bad as what we were hearing on our end. So that sucks and probably lost a lot of people because of it. But thanks to Brandon, we ironed that out and it was all right. The questions were a little all over the place, but we didn't go deep enough down the hamburger book story. But anyways, I digress.
[18:59] Speaker C: You wouldn't let us. Did a good job.
[19:01] JD: The Fireside Chat was dope. Shannon and Nicole did a phenomenal Fireside chat. Webby, that was great. A little pop culture for you guys. I read an article on Yahoo and it says that age 37 is the best year of our lives. They had a survey of 2,000 general population Americans, whatever that means, and they found on average that Americans believe they peaked or will peak once they hit 37 years of age. Justin, how old are you and have you peaked?
[19:39] Speaker E: Nope. Just getting into my stride, buddy.
[19:42] Speaker F: 37 older you.
[19:43] JD: You are 37.
[19:44] Speaker E: Yeah. You didn't see my
[19:49] Speaker F: mark.
[19:49] Speaker C: J.D. i want to know if that number has changed over the years. Like 20 years ago, did people say 25 was their peak year? Like it's got to have changed as we.
[19:59] Speaker E: What made you look that up?
[20:01] JD: Well, I just saw it. I just saw it through my little feed. Leave it to Chad to want to go deeper on it. Yeah, I'd like to see a graph. There was a sentence in the poll, it referenced that when people are physically fit, mentally balanced, that they feel better about themselves. Shocker. I mean, I don't know why you have to have a poll to figure that out, but then it said it quoted a popular methods to overcome physical, mental, and emotional turmoil include getting a good night's sleep. Makes sense. Exercising makes perfect sense. Eating a full meal. Okay. And taking prescription medications. What the fuck? So, Amanda, Amanda, how old are you? Have you peaked and do you take prescription medication?
[21:00] Chad: I am answering it. I am 41 as of last week. I have not peaked. Honey, the best is yet to come. And absolutely, I take a lot of drugs.
[21:12] Speaker C: Notice Shannon, prescription medication. She answered with just drugs.
[21:16] JD: Just kidding.
[21:16] Chad: Just kidding.
[21:17] JD: Shannon, how do you feel about this peaking at 37 concept?
[21:23] Mark: Well, I had my last child at 36, so no, I did not feel like I peaked at 37. I was still like, trying to figure out how to be a mom again after a seven year hiatus. I would say I just turned 50 and maybe I've peaked. I don't know.
[21:40] Chad: No, you haven't honey got shit out.
[21:44] JD: I don't know. I think my.
[21:45] Mark: Wait, wait.
[21:46] Chad: You didn't let her answer yet. If she takes drugs.
[21:48] JD: I didn't. I only asked you that. Amanda. I didn't ask. I definitely think my surfing peaked somewhere around, like, age 24, so. It's been a while. It's been a long time. Let's dive right into it. Let's get into some 401k talk. Brandon, throw up a poll. Any one of those.
[22:06] Speaker F: Can we just sit here and chat for like, an hour?
[22:09] JD: Let's do something.
[22:10] Speaker E: Did anyone else besides Chad see Nevin's comment there?
[22:13] JD: No.
[22:13] Chad: What did it say?
[22:14] Speaker E: Oh, my God. That was amazing.
[22:16] Mark: Wait, where did it say?
[22:18] Speaker E: He said this evening might be the peak.
[22:23] Speaker F: I don't get it.
[22:24] JD: Are income guarantees and 401k a game changer? Best places to get your 401k info. What is most important to plan sponsors? Do you approach small, mid or large plans differently from a sales perspective? It's a tight race between the second and.
[22:39] Chad: Do we vote?
[22:41] JD: Yeah, we can vote. I can't vote. You guys might be able to vote. We're getting there. We're getting there. Keep voting, people. Keep voting, people.
[22:49] Chad: Where's the question about, like, Real Housewives? Is that coming next?
[22:53] JD: No, but we can do one. I know that show very well. Most of them.
[22:58] Speaker C: That's terrifying. Whoa.
[23:00] JD: Okay, we're going with best places to get your 401k info and news. Shannon, I'm going straight to you. Where do you get your updates on what's happening in the 401k space?
[23:11] Mark: Definitely LinkedIn following a lot. Well, first of all, retireaholics every Thursday night.
[23:21] Chad: Look at her kiss up. That's why he's so nice to her and mean to me.
[23:25] Mark: Y' all brown nezzer. No. And 401k club. I do like what Jake is doing over there. I do.
[23:33] JD: You have to pay to be part of that?
[23:36] Mark: Yeah. You do have to have a subscription.
[23:37] Speaker C: Yeah.
[23:38] Speaker F: Unless you get sponsored. Oh, sorry.
[23:40] JD: You get free access, Mark.
[23:41] Mark: You get free get.
[23:42] Speaker F: I don't get anything. I bought a hat from my daughter yesterday, so I don't get anything for free.
[23:47] JD: Mandy, Can I call you Mandy?
[23:49] Mark: Right?
[23:50] JD: I can, right?
[23:50] Chad: You. You can, yeah.
[23:52] JD: Where do you get updates on all things 401k? Technical.
[23:56] Chad: What happened? Well, why aren't we calling out Nevin? Right.
[24:02] Speaker F: Where does Nevin work? I can't.
[24:05] Chad: He works at the American Retirement Association.
[24:08] Speaker E: Oh, she's good.
[24:10] Chad: Oh, wow.
[24:10] JD: Yeah, yeah, yeah. Nice, Mark. Solid.
[24:13] Chad: Good job Mark, though. Solid I. Yeah, I get a lot of stuff on that website. The.
[24:19] Speaker F: Which website?
[24:20] Mark: Neman's articles are awesome.
[24:22] Chad: Yeah, they're great for like. There are some great podcasts. My. My partner would tell me I go to the source. Which is true too. I don't know. We get, we get everywhere from retireholics, of course, because that's amazing. And I watch that every Thursday night because it's so amazing.
[24:41] Mark: You do not or you would know what an ackerson was.
[24:44] JD: I like it. I like it. LinkedIn. Nevin. I literally do click on Nevin and click on his posts and scan down to see like what he's written and what he's done. So I'm with you guys on that.
[24:57] Chad: I also have, I'm sure you guys have like IRS alerts and all the
[25:00] JD: alerts that come up. There it is. It's begun.
[25:05] Speaker F: Just a matter of time.
[25:06] JD: Chad, Chad, where are you getting your updates? And the idea here is to let the audience know so if they're not following those same things, they can pick up on it.
[25:14] Speaker C: Yeah, I mean, I'll try to go a little off, but same LinkedIn is where a lot of them are. And so I'm following, you know, the Matthew Jackson's of the world for motivation and you know, looking at what Nevin's putting out there, their benefits link and the emails I get from them in the morning. Most the same places we all are and then when. I guess it depends. Jd, if you're talking about current updates, I'm using the resources we all are. The American Retirement association and so forth. If I'm looking for what's next, then I'm touching on the people of this industry connected on LinkedIn and I'm reading what they're putting out there.
[25:56] Speaker E: Who?
[25:56] JD: Daniela says 401k wire for all the gossip. I am not. You got to pay for that one too. I guess I'm cheap. Why am I not paying for all these things? Is 401k wire cool? I'm never allowed in, so I don't
[26:08] Chad: know, you know, Sell Sell has this ridiculous newsletter which is extremely, like, it's extremely technical and long and amazing. But it comes out like quarterly, I think. And it's, it's like, it's. It's a little treat. And then what about. Yeah, I know that's super. Sorry, that's nerdy. But I love it and I Frenzy Flash. They have. Do you guys do that? You got to sign up for that. That's free, you guys. Oh, that's awesome.
[26:34] Mark: Firm.
[26:34] Chad: It's great.
[26:35] JD: Cool. We're gonna. We're gonna have her on sometime mid April.
[26:40] Chad: Oh, yeah. And then.
[26:42] Mark: Yeah.
[26:42] Chad: Fred. Re. People are saying in the blogs, dude, can people like. Oh, yeah, dropping.
[26:51] Speaker E: Why has nobody mentioned 401k specialist?
[26:53] Speaker C: That's what I was just gonna say.
[26:55] Speaker E: I mean, there's a specific reason why anybody should be reading he's on here, right?
[27:01] Chad: I mean, are you really going to plug it if you're not on the COVID plugging anything?
[27:08] Speaker E: I'm being completely genuine here, Amanda.
[27:10] Speaker F: The only plug that we're allowed to make is no one's mentioned 401k Fridays, which is my first ever sponsor of my robe, so.
[27:22] Speaker E: Duh.
[27:24] Chad: Who's your second sponsor of your robe?
[27:27] Speaker F: My second sponsor ever was a tie between. Yes, I cut these patches off my
[27:34] JD: old robe and haven't put them back.
[27:35] Chad: I love them.
[27:36] Speaker F: NPPG.
[27:37] Mark: Oh,
[27:41] Speaker F: and advisor 2x.
[27:45] JD: My son just texted me. Yikes. And sent me an image of a stock that he knows I'm invested in that went down today. Such a dick. All right, that's cool. And I definitely think stock was a game.
[27:59] Speaker F: Stop.
[28:01] Mark: You know what, jd? At least my son is getting me new clients. Yours is just being a dick.
[28:05] JD: Just giving me a shit.
[28:06] Speaker C: Hey, jd, I'll give one more kind of point. If you are following the right people on LinkedIn, then see what they're sharing and where they're commenting and start following those people.
[28:16] Mark: Yeah.
[28:16] Speaker C: As soon as you cast that bigger net, that bigger spiderweb, you'll be connected to the right folks are gonna give you the information that you need to keep thriving.
[28:23] Chad: Yeah, that's true. Can I ask you guys. Yeah. Can I ask you a LinkedIn question and if it bothers you guys or not?
[28:31] Speaker F: Yeah, sure.
[28:32] JD: Okay.
[28:33] Chad: So you're active on LinkedIn, right? And you get all these people that ask to, like, connect with you. And the second you click connect, you get a private message that says, hi, we want to sell you whatever. Is it as annoying to everyone else as it is to me? Oh, yeah, it annoys the F out of me.
[28:52] Speaker E: And then almost to where you don't even.
[28:55] Chad: I don't check my messages barely anymore because it drives me nuts.
[28:59] Speaker C: Oh, power move.
[29:01] Chad: I know, right?
[29:02] JD: I just don't. I just don't look at those like you can. You can determine what they are pretty quickly. I just kind of move on so it doesn't trust me anymore.
[29:09] Speaker C: But jd, you accept everybody because you
[29:12] Speaker E: want that number count to beat Sherry Fitz only.
[29:18] JD: Only if they're in financial services.
[29:20] Chad: I Actually accept everyone now.
[29:23] Speaker C: No way.
[29:23] Chad: On LinkedIn. I do, but I mean it's the worst because it is like press LinkedIn.
[29:29] Speaker C: Let me ask this because someone that's in here right now made a post about this. I don't. Maybe within the last year. It was a while ago. Do you write those people back and tell them like, hey, I'm not interested. No, thank you. I don't want, I don't want.
[29:42] Chad: I don't. But they, you know what? They used to not do it. They used to just like you get one notice, right? And now it's like a follow up.
[29:49] Speaker C: Up.
[29:49] Chad: Do you guys get those where it's like, I haven't heard from you yet. I haven't heard from you yet. I'm like, oh, yeah, yeah.
[29:56] Speaker C: I say no, thank you.
[29:58] JD: I told you. Just, just send them a really creepy gif.
[30:01] Mark: Yeah.
[30:02] JD: I also think. Should I add an acronym? Does anyone.
[30:06] Chad: You shouldn't add a note.
[30:07] JD: You know, when you add them, don't grab a note in. Yeah, yeah, good call.
[30:13] Speaker F: I just want to get Brandon off the screen.
[30:15] Speaker C: You can only get premium, right Be.
[30:17] JD: All right, let's. Let's move on to you. Mind if we take the second place one there and we'll go straight to the nerd to start. Different, different. Different sales approaches. Different sales approaches for small plans, medium plans, large plans. What can you tell me about that chatter? Where's your brain on with that?
[30:38] Speaker C: Yeah, I would definitely say that those
[30:41] Speaker E: meetings are drastically different in terms of what's being discussed.
[30:46] Speaker C: Very rarely in the large plan space
[30:48] Speaker E: is cost really a focal point in the conversation.
[30:51] Speaker C: Because the margins are so narrow, every provider is within a few basis points.
[30:56] Speaker E: It really focuses in on operations and service at that level.
[31:00] Speaker C: And I think you remember probably four or five years ago, I did a presentation that I've still ran out. They're constantly called small to big. Meaning if we're doing it in the big market, why are we not doing it in the small market? Because nobody in the small market goes in and talks about operational efficiency, payroll integration, tracking of eligibility. Those are all the topics we discuss when you're chatting with a large group. Making sure that operationally there's no holes, but that's what that small mom and pop shop actually needs in on that.
[31:34] JD: The functional stuff. I think, I think a lot of advisors are taught to. We've said this at nauseam, right? The 3s, right? Fiduciary fees. What's the next F. I forgot. Anyways, you know what I'm talking about. Funds and I think that thinking about
[31:53] Chad: that always makes me laugh the hardest.
[31:55] JD: Fantastic. I think what Chad's talking about is. Yeah, looking at the nuts and bolts, the less sexier stuff could actually be really interesting and valuable to the people that work in the day to day. Let's kick it to Shannon. I mean, is that something that you're cognizant of when you're going in to do a point of sale with your son
[32:16] Mark: or with the other financial advisors that send me business?
[32:19] JD: Oh, you have others? I thought it was just a family thing.
[32:22] Mark: Right, right. So I've only been doing business for four weeks now. Right. No, I mean, obviously with the bigger
[32:30] Chad: ones,
[32:32] Mark: we might practice more, but I'm with Chad in that we need to be offering the smaller ones the same service that we're offering the bigger ones. And we do that kind of in our firm. I mean, the mantra has always been like, Disney level customer service no matter what size they are. I don't care if there's three people in the plan or 3,500 people in the plan. We need to service those people the best we can and the same. Now, I did have one client that had been client for 20 years, and if he called, he had my cell phone number. He got whatever he wanted, but for the most part, not.
[33:11] Chad: What?
[33:11] Mark: Okay, stop it, Mark.
[33:14] Speaker F: You said it.
[33:18] Mark: I get to the wrong place.
[33:19] Chad: Mark, can we edit that out, please?
[33:23] Mark: He could call me on vacation if he needed to or whatever. But I mean, for the most part, we treat all of our clients the same. And I'm with Chad, that those little guys need those things that we're offering. The big guys, they need it worse than the big guys. The big guys usually have big HR departments, and the little guys have their wife running their office.
[33:41] JD: Do you think?
[33:42] Chad: Or husband.
[33:43] JD: Let me ask. Let me ask you, Mark, Shannon's answering it from a TPA's perspective in terms of giving the same level. Yep. Same level of service. I saw Doug chat in. In the chat bar saying, even if the payout is 300 to 1, like, would advisors vary their service based on clients? I. Yes or no.
[34:08] Chad: I think there's different needs too. Right.
[34:10] JD: I don't. God damn it. I try to fucking involve you. I ask you a question, you look at me like I'm fucking stupid.
[34:17] Speaker F: Your question's a little all over the place.
[34:19] JD: There's Shannon saying she treats everyone the same. Is that the same strategy for advisors should take for all their clients? Treat everyone the same?
[34:28] Speaker F: I think.
[34:29] Mark: I don't think they can.
[34:30] Speaker F: Yeah. Generally Speaking as just a human being, you would want to, right, like you're taught at a young age, treat others as you want to be treated.
[34:39] Speaker C: But I think the real world, when
[34:42] Speaker F: you're trying to do what you do on a day to day, doesn't work that way. I think there's got to be probably some sort of spectrum of priority there. But I would say in general, yeah, you would try to provide the same level.
[34:55] JD: Greg Greenfield disagrees with you. He says it's not reality. And then I'm different from Shannon in that some of my larger revenue producing clients have my phone number and I talk to them from time to time. But my regular little clients, they don't fucking have access to me. They don't talk to me. They talk to my people. So I work harder for some of our larger clients that produce a lot of revenue. So I'm very different from Shannon that way. Chad, you're interacting with advisors all the time. You must see them varying their business model a little bit.
[35:24] Chad: It is people.
[35:25] JD: Someone in the chat said, my peeps,
[35:29] Speaker C: yeah, I do see them varying their service model not only based upon plan size, but many of the good advisors
[35:37] Speaker E: have different models based upon a client's needs.
[35:40] Speaker C: They're coming in and saying, well, I might be a 321 or I might
[35:42] Speaker E: be a 338 and there's a different cost structure for that.
[35:46] Speaker C: I might do in person education enrollment and provide advice versus I might just be doing education from a tech perspective. And more often than not those folks
[35:58] Speaker E: are charging those clients differently hopefully.
[36:01] JD: Right.
[36:03] Chad: I have though. Can we just stay on that? Because one thing that I struggle with as a TPA is we do service smaller clients. Right?
[36:14] JD: Finish your thoughts, finish your thought.
[36:16] Chad: So we service smaller plans and I'm not sure that. So generally like an owner only plan, right, we'll price it this much. But oftentimes I find that those take so much time from our administrators and I'm not sure that we price it correctly for the service we provide. I struggle in that area with like it's hard. And I will say though that for the advisors that we work with on those small plans, a lot of them do know the owners and they handle more than just a 401k. And so they do know them very closely, more so than with the bigger companies. So maybe it's not the exact same service for everyone. But I do think that in general we're still looking at what the plan sponsor wants, what are their objectives. We design a plan that way, regardless and then we service to those areas.
[37:09] JD: I think that's a great point. I think sometimes the. What you're saying is the smaller clients take more work sometimes. And I think that definitely plays out because a lot of times the larger clients have like really robust payroll HR teams. Right? They might have six or eight people who work in that division. And they're very. They're experts, they're experienced, they know what to do. And therefore they don't need your help as much as a small client. That can vary from client to client, but I think that's for sure true from a TPA perspective. But advisor.
[37:38] Chad: Oh, hey, wait. This is a great question. In the chat bar. Great, great question. Do someone asked, do church. Do jerks get a different fee? Do jerk clients get a different fee?
[37:49] JD: No, I've never done that.
[37:50] Mark: Well, there should be a PIA fee.
[37:52] Chad: There should be.
[37:53] Mark: But I, you know, I'll point out too there.
[38:00] Speaker C: I'm going in, by the way.
[38:02] Chad: Yeah, are you going in? What's your next one? Well, let's see. This is like Christmas.
[38:06] Speaker F: I like, we all get a guess.
[38:08] JD: We all get a guess, right?
[38:10] Mark: You know,
[38:14] JD: and it's just a lager. Just a standard lager.
[38:16] Speaker F: I'm going.
[38:18] JD: I'm going.
[38:18] Speaker E: Course they're all dark.
[38:19] Speaker F: Same one.
[38:23] JD: They're all the same one. It's like 24 for the chad.
[38:26] Speaker C: How was that, by the way? Can I go?
[38:29] Speaker F: Can?
[38:30] Speaker C: Yeah, go.
[38:30] Chad: Can. You just said the F word. You said F and then an A. What is that?
[38:36] Speaker E: Is that bfd?
[38:37] JD: Ooh, Justin, that counts.
[38:39] Chad: Shit. Yay, Shannon and Justin. Shannon, why aren't you. Are you just taking a sip of your drink? Hold on here. I'm just taking shots.
[38:47] JD: All right, let's drink.
[38:48] Mark: I'm drinking vodka.
[38:50] JD: Let's see.
[38:50] Chad: I'm not straight.
[38:51] Speaker C: Yes, I have. I have two quick follow ups. One is Mickey mentioned that. Which is a really good thought. Are we subsidizing the cost for smaller clients with what we're generating for larger clients? Mickey, you know it because you.
[39:05] Chad: Yeah, you do.
[39:07] Speaker F: Oh, you just said it.
[39:08] Chad: And so did Chad. Didn't he?
[39:10] Speaker E: Chad said it twice.
[39:11] Chad: Yeah, he. Twice. Yeah.
[39:13] Speaker F: Was that Shannon?
[39:15] JD: Remember. Remember when I told you you were going to get headaches and like ringing in your ears? This is why this is happening.
[39:21] Chad: I am. I'm very, very focus. I'm getting all you guys. If you say the wrong word, Shannon, drinks.
[39:28] Mark: Okay.
[39:28] Speaker C: Sorry.
[39:29] JD: Chad, finish your thoughts.
[39:30] Speaker C: Yes, Mickey, we are. I think compliance administrators especially are doing this because we're non for profit or plants. Is what we are startup plans. Essentially, we're writing it zero revenue. But my question back to you, Shannon, to go back to the original point, when we're talking about payroll integrations, eligibility tracking, nuances of running a plan, just answer for me this. Whose responsibility is it to make sure that the client has those I's dotted and T's crossed? And I'm not talking about the actual work, the compliance side. I'm talking about making sure that they're looking at who the payroll provider is. And is there integration with the record keeper? Do they understand how to track the eligibility when there is a record keeper setting a notice out for tracking it, things like that.
[40:19] Mark: So we help them find out what's available because our smaller clients definitely need the integration. My sister, okay, I love her to death. She used to work for me. She used to be a plan administrator. She knows the rules. She's now running a dental practice, and she had freaking late deposits. And I was like, so, Shannon, is your.
[40:43] JD: Is your answer that it's the TPA's responsibility?
[40:46] Mark: It is.
[40:46] Chad: I think it's responsibility.
[40:48] JD: How can you do the same word like six freaking.
[40:51] Mark: I think it's our responsibility to help connect them with the bells and whistles that they need. And we even go as far as to help them get their. For instance, we're working with a client.
[41:04] Speaker C: What's the job of the advisor?
[41:07] Mark: And investment Education.
[41:10] JD: So old school. Shannon is so old school. It's like, I'm standard.
[41:15] Speaker F: The fact that Shannon's sister worked for her and she didn't like it so much, she became a freaking dentist.
[41:21] Chad: No, no. Fired her. I'm pretty sure this is why you don't want to cross Shannon.
[41:28] JD: What did I do? What did I do?
[41:30] Mark: In Colorado, and her husband's a dentist, and now she's running her own husband's practice. She would work for me if she lived in Oklahoma.
[41:40] JD: Greg, it's. It's S, Y, N, bro. It's syn. Trust me.
[41:45] Chad: You know, they should actually Google it.
[41:47] JD: Google.
[41:48] Mark: The person that Googles it and puts it in the chat bar should win. Chat bar champion.
[41:53] Chad: Yeah, you will. You'll win. And the fact that Shannon and I had to bring this to JD and go, do you know what that means?
[42:00] JD: And holding.
[42:01] Chad: Bill Preston told us.
[42:03] Mark: Do you know Bill Preston, Bow tie guy?
[42:05] JD: Yes. Yes, I do.
[42:07] Mark: Oh, my God.
[42:08] Chad: Brought it up.
[42:12] JD: Shannon's gonna get a lot of business from these. From these little zoominars we're doing here. Because she says, oh, it's the TPA's responsibility. We're gonna. Okay, yeah, we're gonna cuddle you and help you out. And I'm with Dougalzell, where I'm like, it's really the client's responsibility to sort that shit out. And so. And then I'm with. I'd like to see the advisor play a bigger role. I'll go send it to Amanda, and then I want to go to the Wheel of Ice. But if the advisor is making four times as much as the third party administrator, don't you think that they should pick up some of that slack?
[42:51] Speaker C: That's not the TPA's role. It's not even slack. Damn it.
[42:59] JD: Working.
[42:59] Mark: Damn it.
[43:00] JD: Tony, Reading your comments. All right, let's. Let's spin the new and improved. Okay, wait, don't spin.
[43:06] Chad: I think I'm ready for him. Let's just go on. I'll mute myself. See, you guys. I muted on this. You guys talk to death on this. Go to Spin of Ice.
[43:16] JD: Amanda, you must pick a retireholic quickly that you will be attached to. If they lose the Wheel of Ice, you will drink along with them. And then, Shannon, you'll have to choose one. Amanda.
[43:26] Mark: I choose Chad. I choose Chad. I choose Chad.
[43:28] Chad: I'm going with Chad, too.
[43:30] JD: Ooh, I like that you're kind of same.
[43:33] Chad: Only because I hope that they. They always favor Shannon.
[43:36] JD: So I'm hoping that helps program the wheel to land on Chad. Please, Please.
[43:41] Chad: I would have picked anyone. Shannon.
[43:45] JD: Because she's the favorite. Brandon.
[43:57] Speaker C: Wait.
[43:57] JD: Second second wheel.
[43:58] Speaker F: So close.
[43:59] Chad: Oh, sorry, there's no second wheel.
[44:03] Speaker F: Yeah, there is.
[44:04] Speaker E: Yeah, you don't want a new and improvement.
[44:08] JD: Spin it again. But you're the. You're the first culprit. And then let it spin for the second one.
[44:12] Chad: What's the second wheel? When did this start?
[44:15] JD: This will not be the person. It's still Brandon.
[44:18] Mark: I'm frozen.
[44:19] JD: But then. Oh, no.
[44:20] Speaker E: Okay, here we're saying you look cute, though.
[44:22] Chad: Shannon.
[44:23] Speaker C: Hold on. I'm gonna.
[44:25] Speaker F: I gotta shuffle it.
[44:26] JD: This feels a lot like fiduciarynews.com's conference the other day.
[44:30] Speaker C: Right now, he's shuffling it to give him odds of not second wheel. Amanda. Shannon, you chose wisely.
[44:38] JD: All right, so don't worry if this lands on you.
[44:40] Chad: I was just following.
[44:41] Speaker F: Shannon literally had three other people you could have chosen.
[44:44] JD: It landed on Brandon.
[44:45] Speaker C: The same thing.
[44:46] JD: Pretend it's Brandon. It's Brandon.
[44:49] Speaker F: Pretty good.
[44:49] JD: And now does Brandon do the freezer maker? Froze maker.
[44:54] Speaker C: Freezer maker, Freezer maker.
[44:56] Speaker E: Froze maker.
[44:58] JD: He does.
[44:59] Speaker C: Yes, he does. And he bought a lot. Large one. Wasn't that the picture you took?
[45:05] Speaker E: He had to do that yesterday, too.
[45:07] JD: I like Hackler's advice. Just knock it down, Brandon. Knock it down. All right, well, I was.
[45:11] Chad: That looks bad.
[45:13] JD: I was going to go to the second poll question, but since Brandon's drinking, can we finish our thoughts on. I got a new one for you. On your Fireside Chat today, your partner, Shannon Nicole, was very pro third party administrator. But she said something that kind of irks me a little bit. She said, I always want to bring in a third party administrator for my smaller clients. And I'm always like, why does everyone think till check, check. Third party administrators are for small clients. Now, she had a great reason. She said that her big clients have big HR teams. Like I talked. Oh, that's one too, isn't it? Human resources.
[46:01] Chad: I had a huge theory on this.
[46:03] JD: Her small clients, you know, maybe that's being run by the owner. Right. And so there's an advantage to having someone like a third party administrator. But Shannon, is that true or are third party administrators a better fit for small.
[46:15] Mark: Tell us why they're a better fit for every client. As far as I'm concerned, there is no client you shouldn't have a third party administrator on.
[46:23] JD: Well, that's debatable.
[46:26] Mark: That's how I personally feel. But I'm a little bit biased. I do think that small plans, even startup plans, need a third party administrator because most of the time they don't have a human resource department to manage all of. I see. I've been practicing.
[46:42] JD: See, Webby. Webby says every plan. Webby uses very little third party administrators. Amanda, explain to me.
[46:51] Chad: Wait, what? Wait, what? Where did. What did we say?
[46:53] JD: I'm gonna put you on the spot. Webby does a lot of bundled stuff. Why? What specifically is done wrong at a bundled provider that a third party administrator does better?
[47:03] Chad: Well, I, you know, so I'm biased because I was a CPA auditor for a decade.
[47:09] Speaker F: Oh.
[47:11] Chad: So I audited plans for a decade. But I actually completely disagree with Shannon. And I don't think that every plan needs a third party administrator in our traditional way, but I do think that. Certified public accountant. Yes. In case anybody know that. Chad, for your benefit. Certified public accountant. See, I watched the show.
[47:34] Speaker E: Thank you. Thank you.
[47:36] JD: Good poll from the past.
[47:39] Chad: So what I was going to say is I think a lot of times that a third party administrator can consult on those larger plans to look at the design and the testing to make sure that things are right. And I don't always think they need to be in every day to day piece. But I really wish that an advisor would let us glance at them because I. It almost always is better for the client. We can look in there.
[48:04] Mark: I disagree. Because you know what? The client does not know the definition of compensation.
[48:09] Chad: Yes, I agree, but that's. And the. Let me. But that's the stuff.
[48:14] Mark: Let me finish on the bundled providers don't check what the client sends duh, duh garbage in. They don't check a damn thing. I just felt actually my team. I'm not even going to say I, I'm going to say Allison because I know she's on here and she did a excellent job on this. We just finished a VCP. Oh shit. From 2012.
[48:42] Chad: That is why I am saying you don't have to be in every piece, but you can do consulting to look at various pieces. They don't hire outside. Absolutely they do. I, I work with Nicole on that. Absolutely they do. And it is a benefit.
[48:57] Mark: Those don't. I'm just.
[48:58] Chad: And just so you guys know, Shannon and I are, are honestly like best friends. But.
[49:03] Mark: Yeah, we're not.
[49:04] Chad: We will that. Yeah, no, this is how we talk to each other.
[49:07] Mark: We're not mad at each other. And you know what?
[49:09] JD: Since I chat, if I, if I came to you and I said, hey, come on, be straight with me man. Why are you picking on bundled providers? Give me an example. What specifically do they do wrong that you as a third party administrator do so well, like I need some specifics.
[49:25] Speaker C: I mean Shannon said a good one,
[49:27] Chad: which was he knows what compensation. Yeah, that is the number one fan that is. He actually knows what compensation means.
[49:35] Speaker C: But I'll.
[49:35] Speaker F: Chad's question.
[49:36] Speaker C: I'll go a little.
[49:37] Chad: Sorry, Mark.
[49:39] Speaker C: I'll go a little easy and I'll give an example from a client of ours that left us maybe eight years ago, came back two years later, came back in a meeting to me and said, why are. Why is my client, the advisor still on there? Why is my client now passing the average deferral percentage test or the actual deferral percentage test now when they never were with you? And I said, I don't know, they weren't with us. Why are they now let me see it. And the. If you recall, the bundled provider had used the date of hire as the date of birth and had left every person under the age of 21. Therefore they weren't included in testing because they weren't eligible yet. And they didn't catch this for two years. These, the little data checks, quality of data, the garbage in, garbage out, as someone said in the chat room, is I think, the biggest culprit of the bundled solution that very few people actually talk about. There's nobody scrubbing that data.
[50:35] JD: Most large institutions are built on efficiency, as they should be. Right. I mean, they're, they're trying to run a profitable business and dominate the world. And they've got managers and managers for managers and managers for managers for managers. And they build these internal operations and
[50:52] Chad: they're all built on people like JD Does.
[50:54] JD: They're all built on steps. And so Chad's right. And I think you nailed the biggest one is they focus on tech and getting a census in having it fit directly into their system and just running it through, like run it through so they can do thousands of these plans quickly. And that's where the mistakes happen.
[51:13] Chad: I. Yeah, I haven't. I was going to say, jd, do you get. Do you ever feel like, not well, that people around the plan, like maybe financial advisors, sometimes fund sponsors, almost get annoyed when, when we're like trying to do that. That's wrong. Can't do that. Yeah, for sure. That's kind of a piece too. So.
[51:38] Mark: Chad.
[51:38] Speaker E: But it doesn't make it wrong, though.
[51:40] Chad: Nope, doesn't.
[51:41] Mark: You're right about this the other day, though. Affiliated service groups and control groups providers don't check that. Ever check that.
[51:52] JD: You guys are right with that. But as we're kind of talking to a whole bunch of advisors right now, my advice to third party administrators is every time we answer that with the complicated scenarios, I feel like they kind of blow us off. They're like, well, my client doesn't have that issue. And so I be careful when you always answer with, oh, well, when there's control groups and affiliate service groups and when you don't get comp. Right.
[52:16] Chad: But that's, that's why I think that one of the. I don't think we have to do everything on every plan. I do think there is a role for consultants on those big plans. And I think we're identifying the areas that you can do consulting on. And honestly, it's better for the TPA and it's better for the plan and it's better for the advisor.
[52:36] JD: You should offer, you should offer advisors like a free audit of their bundled plans just to stick your nose in and show them where shit's going wrong. It might be kind of interesting. Chad, you had some questions.
[52:47] Mark: Great idea. J.D.
[52:48] Speaker C: i was, I was just gonna say the, the rebuttal we might get from someone for choosing bundled versus unbundled would be, and I'm just gonna name them cost efficient. We can obviously have that discussion would be ease of use Ease. And I think that we can be very honest with one another on here and say the person doing the compliance work is not the person talking to the client. When you're at a bundled shop, there is no additional ease when it comes to getting guidance from the administrator versus the CAM or the account manager at the bundled shop. And then if we keep going down that process with ease, I don't know which one I said, but I'll be
[53:32] JD: like, oh, client account manager.
[53:34] Speaker E: Oh yeah.
[53:37] Speaker C: If you go ease and cost. I think the third misconception or why people will choose bundled often is that they think the whole one throat to choke concept like I have one person to talk to if anything goes wrong. I've got one group to report to. And I think if we're all speaking honestly with one another, those are pieces that every plan sponsor is going to believe. I really don't think our job as an unbundled community to explain our value in a way that says this is why you wouldn't go bundled. And we combat those three pretty easily.
[54:10] Chad: So Chad, let me give you. I think I never hear really about two of those things. I really don't hear about fees that much in a large plan and I don't hear about the loss. It's ease for. What I hear in those plans is I want to go bundled because I want to submit my payroll and be done. They take care of everything. I don't have to think about it. It's ease. And when I'm in meetings with plan sponsors, they want understand how, how, how am I going to have to do this? Oh, I have to do this and then this. And so it does add Amanda.
[54:44] Speaker C: So break that down between unbundled and bundled. Because you submit payroll, I can guarantee you every bundled provider is still coming back at the end of the year and asking for a validation of that data. They're not combining with 4 or 26 payrolls.
[54:59] JD: Well, they're not doing anything that a third party administrator couldn't, couldn't do.
[55:03] Chad: That's where we have to communicate why it's not easy what we can do, but we haven't gotten there yet.
[55:09] JD: Jason brought up in the chat bar and he got a couple, he got a couple back, back pats on, hey, it's not about bundled versus unbundled. He finds that it's always about the people that are Working on the plan like the actual person. And I'm going to give a classic kind of debate comeback. That is why, Jason, I feel like you would want to partner with third party administrators more of the time is because the people at third party administrators are more tenured. They've been there longer, like they've been there for decades. Where if you're any good inside of a large Fortune 500 company, if you're any good at your job, you're moving up a corporate ladder very, very quickly. So you're going to find way more quality people inside of niche third party administrators than you're going to find inside of a Fortune 500 company doing something like compliance work. But that's just if we can keep third party administrator. And again, not all third party administrators are the same, so. Right. I mean, clearly, I think even the three of us here run our businesses in kind of different ways. So to Jason's point, you really probably shouldn't be comparing bundled versus unbundled. You should be comparing all of them against each other and asking the right questions of the partner that you want to partner with. And I don't think advisors do enough of that. By the way, advisors never ask about the internal details of your operations. How do you check census? What do you do when something's wrong here? They always want to know what are your fees? And you know, do I get the same service account manager? And then that ends their questions like, you all out there need to dig deeper on your partners and ask them how they do things. Amanda, I want to play.
[56:51] Chad: Why are you hating on advisors today? Jd, who made you mad this week?
[56:55] Mark: We're not.
[56:56] JD: That's the way I show them love is to try to tell them what they need to do better. Amanda, let's do a. Oh my goodness
[57:03] Mark: we ever did was bring an advisor into our office and show them what happens with a plan. From the time we get census to the time we produce a report, step by step by step.
[57:13] Chad: They sat there and watched you and listened to that?
[57:16] Mark: They listened and they were like, that's awesome. Holy shit, I thought you pushed a button.
[57:21] JD: We need to make more sense.
[57:22] Chad: Mark, are you sleeping on our show?
[57:24] JD: Mark doesn't Mark doesn't like it when we talk about valuable stuff for the audience. He doesn't like it.
[57:30] Speaker C: He likes to play games.
[57:31] JD: He likes to play games.
[57:32] Chad: I like games too. Okay.
[57:35] Speaker F: They probably fell asleep.
[57:37] Chad: That's what I was thinking, Mark.
[57:38] Mark: That's why I said they really fell asleep.
[57:41] Speaker F: I've been trying to keep my mouth shut and this topic's been dragging on for far too long. But what I will say is I think as a, as a third party administrator community, we also lag in some ways. Okay. And let me just say we can all look ourselves in the eyes and say our websites probably suck. They probably look really old.
[58:00] Speaker E: Right.
[58:00] Speaker F: Our technology might not be the greatest. We might not be using the most up to date pieces for collecting data and all these kinds of things. And so when a client sees the Fortune 500 technology and all those things and it looks good, it's what you're used to, you can do it on an app and.
[58:18] Speaker C: Right.
[58:18] Speaker F: We're all suckers for that. I think we need to catch up with that. So I think it's also. JD might be trying to push advisors, but we got to push our community adapting a little bit more and saying it's, it's gotta replicate how we're talking and we gotta show that to them.
[58:34] Chad: I, I agree. Because you're in the sales meetings and that's what I'm saying is when you're in there, they want the ease of that. And it's hard to communicate that when the other guy has a website that they can do everything on or an app. I totally agree, Mark.
[58:49] JD: Go ahead, Justin.
[58:50] Speaker E: But the record keeper is going to have all that shit anyways. They're going to be experiencing that whether it's bundled or unbundled. I don't know of a single person that's ever in any meeting I've been in, gone to our website. They care more about our processes and, and what we're doing behind the scenes. They don't really give two shits about what, how advanced our, our website. I get that.
[59:07] Chad: But they want to know, what am I going to do? Okay, here's my payroll. What do I have to do with this? Because with this company, they tell me I should click a button and I don't have to do anything else.
[59:18] Mark: What do I have to do?
[59:18] JD: If you're my guy from that process,
[59:20] Speaker E: yes, I would agree. It seems a lot easier.
[59:22] JD: I think we're kind of diving into payroll feeds there a little bit. But I think what Mark was talking about is, I think a lot of TPA swing, check, swing every week.
[59:34] Chad: Are you the guy? Are you the winner of the drinks every week?
[59:36] JD: You know why, Amanda? Because I fly free. I just speak. I don't hold back on what I'm trying to say.
[59:42] Chad: Oh, I really hold back, friend. I really am holding back.
[59:45] JD: I think what Mark was trying to
[59:46] Chad: say is, you Gotta let me fly.
[59:51] JD: Water cooler. You know that side effect, the diarrhea, I feel like it's kicking in right now. Like I had the headache, I had the whistling in my ear.
[59:58] Speaker E: But you're going through all seven stages.
[1:00:00] JD: Maybe. Maybe I was just gonna back up Mark. I love it when Mark says smart shit. And that was one of those Mark moments. And I think a lot of third party administrators still gather census on a spreadsheet and put clients through, you know, kind of more archaic stuff. And so I'm with Mark. I think we need to kind of continue to up our game. That text available though, for tah, that's a check.
[1:00:25] Chad: For what? For what? You said it. You only said team.
[1:00:28] JD: Hey, Mark, hand over the right.
[1:00:32] Chad: Is that you kissing up there?
[1:00:34] JD: That's his wife. That's me.
[1:00:36] Chad: That's lovely.
[1:00:37] Speaker E: Wait, hold on. Does nobody know? No one announced what that's called.
[1:00:41] Speaker C: We're not going to go.
[1:00:41] JD: We're not going to go because we don't care.
[1:00:43] Chad: I do. I care.
[1:00:46] Speaker F: That was me in college.
[1:00:48] Speaker E: We don't care. It was a video.
[1:00:51] Chad: So that was you in college making a video of you.
[1:00:54] JD: I'm running out of time. I'm running out of time.
[1:00:56] Speaker F: It's a story. We're not going to go into it. We're going to after show, after show, labor game, guys.
[1:01:04] Speaker C: Sorry.
[1:01:04] Chad: All right, so Shannon, I text her at 4pm and I said, shannon, you got anything for lamer game? And she wrote back to me and
[1:01:14] Mark: said, nope, Nope, that's it.
[1:01:19] Chad: I was busy.
[1:01:20] Mark: I was doing.
[1:01:21] Chad: Oh, you're right. I didn't do anything because you were on vacation for the last 17 weeks and I work. So you're Amanda.
[1:01:27] JD: Amanda Shannon. I'm running out of fucking time. So I don't need all the backstory. I need to just get to the fucking game.
[1:01:33] Chad: All right? So I'm going to ask really quickly. Ready? Okay. I know that I cannot go long here. Okay. Coming to America to the sequel just came out lame or game, Chad, game.
[1:01:48] Speaker C: 100% Dustin.
[1:01:50] Speaker E: Never saw a number one.
[1:01:51] Speaker C: Bring back a. Bring back a beauty. What?
[1:01:54] Chad: Justin?
[1:01:54] Speaker E: Yeah, I'm the movie guy.
[1:01:56] Speaker F: Too lame. Because I think Eddie Murphy is a train wreck. I got. I got no love for that guy.
[1:02:03] Chad: Even coming to America.
[1:02:04] Speaker F: One Dr. Do. I've never seen it. Dr. Dolittle.
[1:02:08] Chad: No.
[1:02:08] Speaker E: No.
[1:02:08] Speaker C: Not cool with that.
[1:02:10] Mark: Okay, Shannon, I haven't seen it come into.
[1:02:15] Chad: What?
[1:02:16] Speaker C: What?
[1:02:16] JD: Wait, did you see one?
[1:02:18] Mark: I saw one.
[1:02:20] Chad: Yeah. So one. So I'm asking you, do you like number two? Do you think they're bringing a sequel or.
[1:02:24] Speaker F: No, what I think's cool about that? They're bringing a sequel that they use Rick Ross's house.
[1:02:32] JD: Do you know that?
[1:02:33] Chad: No.
[1:02:34] JD: Fun fact. All right, jd, I saw it. I'm game for the idea, but I actually saw it with my wife.
[1:02:42] Chad: Is it bad?
[1:02:43] JD: It's pretty shitty.
[1:02:44] Chad: I think it's kind of fun. But I did love the first one. Okay, that was good. Okay, you were all for masks. That's all game of clearly game. Right?
[1:02:52] Mark: Masks.
[1:02:53] Chad: But what about when you see someone driving around in their car in a mask? Lame or game Shannon?
[1:02:59] Mark: Lame. I don't like Katie.
[1:03:05] Speaker E: Who's next?
[1:03:07] JD: I'm game. As long as they have the shield over the mask, then I think that's a good look.
[1:03:12] Speaker F: All right, Mark, if it's an Uber driver game.
[1:03:16] JD: Yeah, there you go.
[1:03:17] Chad: There you go. Friends.
[1:03:18] Speaker F: Okay, if it's me.
[1:03:20] Chad: No, by yourself. Oh, by yourself. There you go. Justin.
[1:03:24] Speaker E: Same. Same as Mark. That's what I was gonna say.
[1:03:26] Speaker C: Chad, I got in trouble about six months ago for commenting on a person driving in a car by themselves wearing a mask. I'm not going there again.
[1:03:36] Chad: Oh, you aren't?
[1:03:37] Speaker C: It is lame.
[1:03:38] Chad: Okay, Trouble.
[1:03:40] JD: I thought it was lame, and then I've done it accidentally. I know.
[1:03:44] Chad: That's what I was like. That's. That's why I asked it. Because when you're driving, you're like, oh, my gosh, I still have my mask on. How many people did I pass? You know? Okay, all right. Making a movie into a musical or a musical into a movie. Lame or game, Shannon,
[1:04:04] Mark: Game. Other than Cats going to a movie. That sucked.
[1:04:08] Speaker F: Okay, Mark, Musicals just suck, so I'm out.
[1:04:15] Chad: Justin, I love you guys.
[1:04:17] Speaker E: Sorry, I'm with Mark. I fucking hate musicals.
[1:04:21] JD: Jd Yeah, I wanted to lie and say something really artsy about how I like musicals, but I don't like. I'm lame.
[1:04:31] Chad: All right, Chad, you don't like Grease or anything?
[1:04:33] Speaker C: It's lame.
[1:04:35] Chad: All right, all right. The last lamer game before people get bored. I love the chat bar, by the way.
[1:04:41] JD: I'm already bored. I'm already bored.
[1:04:44] Chad: JD Always is. Is nasty to me and love Shannon and is nasty to me. Lame or gay? Mark,
[1:04:55] Speaker F: this is a trick question.
[1:04:56] JD: I'm going.
[1:04:58] Speaker F: I'm going game. Because it's just your personality types.
[1:05:02] JD: Amanda. Like, Amanda, you're. You're. You're.
[1:05:06] Speaker F: You're like, I'm gonna fight you. And Shannon's like, I'm.
[1:05:10] JD: I'm just.
[1:05:10] Speaker F: I'm just.
[1:05:11] Chad: You guys do not know Shannon at all. You just wait until we stop recording. Chad.
[1:05:17] Speaker C: I'm gonna say game as well. It's too much fun,
[1:05:23] Chad: you guys in the chat bar. Lamer game. Justin.
[1:05:27] Speaker E: You know, some relationships. Relationships or relationships just work that way. Mark. Mark wants.
[1:05:32] Speaker F: Don't look at me.
[1:05:34] Speaker E: That I need to stop breathing and wasting the air so someone else could use it.
[1:05:40] Chad: And that was.
[1:05:40] Speaker E: We're still friends.
[1:05:44] Chad: Hearsaying game. All right.
[1:05:46] Speaker F: That's all. That's all hearsay, by the way.
[1:05:50] Chad: You're saying game. Justin.
[1:05:52] Speaker E: Yeah, absolutely.
[1:05:55] Chad: No, I haven't asked Taylor. One of you yet. Shannon. Gamer. Lame.
[1:06:00] Mark: I don't. Okay. I honestly.
[1:06:02] Chad: The fact that you fangirl on JD and he loves you and then hates your bff
[1:06:09] Mark: actually, like, he's.
[1:06:10] Chad: Okay. Lamer game, Shannon. Lamer game. This is my game.
[1:06:12] Mark: Lamer game.
[1:06:13] JD: Lame.
[1:06:14] Mark: Lame.
[1:06:14] Chad: Lame. Yes. J.D.
[1:06:17] JD: nevin's got your back. He says it's lame. The reality is, Amanda, that I think that when I scream, when I get mean to audiences we perform in front of or I yell obscenities at people who tuned in. It just means that I like them. It's just my way of showing that I care about them.
[1:06:35] Chad: Oh.
[1:06:36] JD: So fuck you. All right.
[1:06:39] Chad: Was that the best lamer game ever?
[1:06:41] JD: Probably not.
[1:06:43] Chad: Shut up. It totally was. It was the best.
[1:06:46] JD: Probably not. Probably best. Best abuser. Classic abuser behavior. Yeah, I think that's what it is.
[1:06:55] Chad: Who wrote that? Who wrote that?
[1:06:59] JD: Was Daniella. Okay, I think we got enough time to. No, we don't. I mean, shit, we do get one
[1:07:14] Speaker C: more good topic in.
[1:07:15] JD: Okay, let's throw up one more poll. Brandon, Throw up a poll. We'll knock one out.
[1:07:18] Chad: Last week, I will say, was really, really interesting, you guys. And I did warn everybody in the chat bar that this week would not be quite as interesting and educational.
[1:07:29] JD: Biggest plan design mistakes.
[1:07:30] Speaker E: JD We.
[1:07:31] JD: Yep.
[1:07:33] Speaker E: Silver lining here. We're still shorter than any other episode we've done with these two so far.
[1:07:38] Chad: What do you mean?
[1:07:39] JD: Common misconception about third party administrators. I think maybe we kind of covered a bit of that. What responsibilities tasks are plan sponsors not doing.
[1:07:47] Chad: Who made these questions? They're boring.
[1:07:49] JD: JD it's about the conversation, not the question. A cool thing you have seen. That's the one that's going to win. I'll go to that one. And the poll. Fuck it. End it. It a cool thing you've seen an advisor do and a stupid thing you've seen an advisor do. I'm going straight to the train wreck. Amanda.
[1:08:06] Chad: No I'm. I'm going to be on mute, you guys.
[1:08:10] Speaker C: Oh, she's boycotting.
[1:08:13] JD: Okay, we're going to go to our other guest then, Shannon.
[1:08:17] Mark: Excited. Are we going with stupid first or cool?
[1:08:21] JD: Either way.
[1:08:23] Mark: Oh, shit. Okay. I wasn't even actually prepared for this question. Stupid. Never ever talking to your client again for five years. So that when the client talks to me, they're like, I haven't seen my advisor in five years. Why are you still paying them?
[1:08:40] JD: Good one. Good one.
[1:08:42] Speaker E: Yep.
[1:08:43] Mark: Drives me crazy. They're getting paid for not doing their job. I'm not getting paid for doing my job.
[1:08:48] JD: Very cool. Give me one that. Give me one where you just saw an advisor do something or build something or act a certain way where you're just like, wow, that was solid. Like, that's good shit.
[1:08:58] Mark: Okay, so I haven't actually seen this, but I will say that Matthew Jackson was talking this week about the new stimulus checks coming out this week and what are advisors doing to talk to their plan participants about what to do with those checks. And I'm like, like, holy shit. I would love to see a financial advisor actually be talking to the plan participants about what to do with that money. Do you know any who are like.
[1:09:24] Chad: Because I think that that's fantastic.
[1:09:27] Mark: If they are best thing ever.
[1:09:29] JD: I saw Alex Ashley putting some stuff out on that and I like when I see that same stuff where people are jumping on current event stuff and offering their services up for plan participants. I always go to Chad because I know he's got something smart to say.
[1:09:43] Speaker C: Oh, wow, big pressure there.
[1:09:46] Chad: I love it. I love that Mark and Justin are like, thanks.
[1:09:49] Speaker F: I thought you were after this much time occurrence.
[1:09:53] Speaker E: Okay, Shannon.
[1:09:55] JD: Well, did you see. Wait, did you see the last time I went to Mark? Fuck you. I don't like your question. Your question was like all these directions. Well, you got to read through the lines, man. Chad, go.
[1:10:07] Speaker E: I don't read.
[1:10:08] Speaker C: Shannon's answer was perfect. And I think that advisors that make a mistake in the 401k space simply step away from actually servicing their client. But I'll try to come up with something that I've seen someone do that's a little bit different, which is completely step on the toes of the folks that they have that are specialists in the room. So you bring a record keeper in that knows their own product, let them talk about their own product. Bring a TPA in that knows design and compliance, let them talk about designing compliance. I filled for that one. I see too many advisors trying to be the Quarterback, but also catch the ball and run the ball when that's not. You brought a team in. Leverage your team.
[1:10:50] JD: Positive.
[1:10:51] Speaker C: Positive. Probably just because it's become so new. Would be an advisor who really is leveraging wellness and life planning tools. That is looking a client in the eyes and saying, hey, what I am charging for is not only my service to you as a committee, but the service that I'm going to deliver to the participants and I'm going to sit with them and I'm going to talk to them about building an emergency fund and how to look at different college options for their kids and whether or not they should be purchasing life insurance. Really being that advocate for the participants, when I see that from advisors, I mean, I'm hook, line, and sinker. I'm trying to do everything I can to work with those folks because I believe in what they're doing.
[1:11:30] Mark: I agree.
[1:11:30] Speaker E: That was fantastic. I thought it was cool with Potichan back in the day when we sat through that thing at advisor 2x where he looked at the data but looked at it in a completely different way that I thought was saying, hey, let's look at the changes in your participation rates and see what else happened in your business to cause that. And at that time, he used an example that was an adjustment in their healthcare. So it's not just focusing on what's going on in the financial side of things. It's like, hey, let's look at the different changes your business and see how, what, what levers you tweaked here and there to cause this. And let's correct it if we need
[1:12:03] JD: to Mark any quick.
[1:12:05] Chad: We need to check our champion before the show ends, y'. All.
[1:12:08] JD: Well, we've already. We've already gone past that. It's. We kind of the over under on whether or not this is going to be a shit show was, you know, it was pretty much a sure thing. So let's see. Let's just.
[1:12:18] Chad: Let's check on the fact that Shannon had more, more points than me over there.
[1:12:24] Mark: Wait a minute. Mark is going to answer the question.
[1:12:27] JD: No, we're not going. We're not going to Mark. We're going to go straight to Chad, our champion. Who is your vote for chat bar champion, Mark? Don't care.
[1:12:35] Mark: Daniela.
[1:12:36] Chad: Daniela.
[1:12:38] Speaker E: Jesus.
[1:12:39] Speaker F: I'm joking.
[1:12:40] JD: That was the best answer ever. Stick with it. That was solid.
[1:12:44] Chad: Mark's got a tune and I love Mark.
[1:12:46] Speaker F: I'm going with Doug Dalzell.
[1:12:49] JD: You love the tan man. Always after the tan man. Justin Nevin. Oh, would that Be back to back back if he did he win last week.
[1:13:00] Speaker C: Yeah.
[1:13:01] Chad: Devin, you don't want to get off because the.
[1:13:03] JD: Amanda. Amanda.
[1:13:05] Chad: Daniela.
[1:13:07] JD: Daniela. Okay. Okay. Shannon.
[1:13:11] Mark: Well. And I do love whoever put the definition of acro sin in the chat bar. Please type it in.
[1:13:19] Chad: Aaron.
[1:13:20] Speaker C: Was that Aaron had a good show Hackler.
[1:13:23] JD: Oh boy. He deserves it. Yeah.
[1:13:25] Mark: All right.
[1:13:26] Chad: Will always wins. Come on, Will. Let someone else win.
[1:13:30] JD: All right, Brandon, because I'm going to use Mark's answer. I don't give a shit. All right, let's do it. I didn't even know Chad. Sorry. Chad.
[1:13:37] Speaker C: Add to the next now the OG Chad because he's more old school than I am. The new Chad.
[1:13:45] Speaker F: New Chad.
[1:13:46] Speaker C: Oh, my favorite.
[1:13:47] Speaker F: I love new Chad.
[1:13:48] Chad: What?
[1:13:49] Speaker C: Dad D. Christina.
[1:13:51] JD: Oh, okay.
[1:13:53] Speaker C: You had a good night.
[1:13:54] JD: Fair enough. Webby's like we forgot Mickey. Oh, sorry.
[1:13:58] Chad: Mickey is Mickey rocks it generally too.
[1:14:02] JD: Yeah. All right. It's up to you audience. You decide.
[1:14:05] Chad: Daniela was the only one that stuck. Oh, Nevin or Daniela just stuck out for me.
[1:14:09] JD: It looks like Nevin could be.
[1:14:13] Chad: You know I love you.
[1:14:14] JD: It's a tight race between three of these candidates.
[1:14:18] Speaker C: Hey jd Can I look in the box yet?
[1:14:21] JD: Huh?
[1:14:21] Speaker F: No.
[1:14:22] JD: Go ahead. Yeah, sure.
[1:14:24] Chad: We're gonna definitely do that after.
[1:14:26] Speaker F: I guarantee you already have.
[1:14:27] JD: Come on, people. Vote, vote, vote, vote, vote. It's tight.
[1:14:31] Speaker F: You need to vote without looking one more.
[1:14:33] JD: Your vote could make a difference right now. Like it's literally tied.
[1:14:37] Speaker C: I feel the tops of all these Stellas.
[1:14:39] JD: Someone's gotta vote, people. Not. There we go. There we go. Danielle. No tied.
[1:14:44] Chad: Daniela. Daniela. Come on, you guys. Vote for.
[1:14:47] JD: We have a tie. Nev and Daniela.
[1:14:50] Chad: Oh my gosh. Those are my top two.
[1:14:54] JD: No, not Yay. When we have a tie, they get a chance. A head to head battle in the chat bar. Okay, so everyone else chill out. Daniella. Nevin, you've got about 30 seconds to write a sentence about Shamanda right now. What was your vibe on Shamanda? How do you feel about Shamanda?
[1:15:16] Chad: Let's show my shirt. Shamanda. Let's show them our shirt. Ready? Stand up.
[1:15:23] JD: I don't think that's gonna help you, but I love it. Could be wrong. Let's see. Look for their help me out Mark. Look for Nevin and Daniel. They're probably thinking. They're thinking Nevin's quick witted. He's. He's got to come up with something. Nevin's gonna.
[1:15:36] Speaker F: Gonna get that like six paragraph essay still.
[1:15:41] JD: Look.
[1:15:42] Chad: Shamanda a podcast lamer game. Shannon. And we could have Found out if people would watch us.
[1:15:47] Mark: Damn it.
[1:15:48] JD: Shamanda's amandizing. Like, amazing. Okay. Oh, Daniella, Shamanda is the shaman of all things. She. It is the harbinger of the plan. Apocalypse. Mark, you choose.
[1:16:07] Speaker F: Where did you just read those?
[1:16:08] JD: In the chat bar.
[1:16:10] Speaker F: I didn't see those.
[1:16:11] JD: Well, I read them to you. Did you hear them? Brandon's gonna let the audience vote. Okay. I love it. Go vote.
[1:16:18] Chad: Hey, guys, thanks for having us on. I know I'm shit show, so I appreciate it. I love you guys.
[1:16:23] JD: You're actually pretty well behaved this time.
[1:16:25] Chad: I know, because I learned my lesson.
[1:16:27] JD: Daniela, I think Brandon, like, cut it off before Nevin could get any more votes.
[1:16:31] Speaker F: Is that all that's in there?
[1:16:32] JD: Daniella, Daniela, you're the champion.
[1:16:37] Chad: You're deep in the after show.
[1:16:40] JD: All right, Amanda, Shannon, Shamana, Would you like to set up the closing music?
[1:16:45] Speaker F: Are those good?
[1:16:45] Mark: Yes.
[1:16:46] Speaker F: Yeah.
[1:16:46] Mark: Amanda, I set it up.
[1:16:48] Chad: I don't remember what it is.
[1:16:50] JD: Okay.
[1:16:51] Mark: Hey, and if you want to set up.
[1:16:53] Chad: Oh, yes. This perfectly describes Shannon and I, whom I love dearly. This perfectly describes us. Name the song.
[1:17:02] JD: Good setup. Good setup.
[1:17:04] Mark: I forget what you.
[1:17:11] Speaker F: Oh, I know this one.
[1:17:14] Chad: Let's dance.
[1:17:15] Speaker E: We saw this tonight,
[1:17:35] Chad: But at the back door, she holds a shotgun while. You.
[1:17:58] Mark: Know that's Amanda, right?
[1:18:00] Chad: Oh, she Shannon. That's just as much you.
Show notes
JD Carlson and the crew debate the biggest TPA decision facing 401(k) advisors: bundled versus unbundled models. Discover what third-party administrators actually do better and how to differentiate your service across small, mid, and large plans.
In this episode of Retireholics, JD Carlson hosts Amanda, Shannon, Chad, Mark, and Justin for a deep dive into one of the most consequential choices 401(k) advisors face: bundled versus unbundled TPA relationships. The group explores why advisors gravitate toward bundled providers, what independent TPAs do better, especially around data quality, compensation testing, and operational diligence, and how to structure your service delivery differently for small business plans versus enterprise clients.
The conversation also covers where advisors should be getting their 401(k) news and updates, the role TPAs should play in plan design consulting, and the importance of compliance and payroll integration as true differentiators. Beyond the substantive industry debate, the crew plays their signature games, answers rapid-fire lamer questions, and engages the chat bar for some signature Retireholics humor.
Whether you're a plan sponsor, recordkeeper, TPA, attorney, or advisor evaluating your service model, this episode delivers actionable insights on fiduciary responsibility, plan design strategy, and the operational realities of scaling your practice.
MORE FROM RETIREHOLICS
Full episode notes & transcript: https://retireholics.com/episodes/retireholiks-sheltering-in-place/
All past episodes: https://retireholics.com/episodes/
Live every 1st & 3rd Thursday at 4:30pm PT: https://retireholics.com/live/
Get show reminders: https://retireholics.com/get-reminders/
SUBSCRIBE
YouTube: https://www.youtube.com/c/Retireholiks
Apple Podcasts: https://podcasts.apple.com/us/podcast/retireholics/id1490618217
Podbean: https://retireholiks.podbean.com/
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Retireholics is the show changing the retirement industry one beer at a time. Hosted by JD Carlson and co-hosts, covering 401(k) plan design, fiduciary responsibility, fees, investments, and industry news for retirement plan advisors and professionals.
In this episode of Retireholics, JD Carlson hosts Amanda, Shannon, Chad, Mark, and Justin for a deep dive into one of the most consequential choices 401(k) advisors face: bundled versus unbundled TPA relationships. The group explores why advisors gravitate toward bundled providers, what independent TPAs do better, especially around data quality, compensation testing, and operational diligence, and how to structure your service delivery differently for small business plans versus enterprise clients.
The conversation also covers where advisors should be getting their 401(k) news and updates, the role TPAs should play in plan design consulting, and the importance of compliance and payroll integration as true differentiators. Beyond the substantive industry debate, the crew plays their signature games, answers rapid-fire lamer questions, and engages the chat bar for some signature Retireholics humor.
Whether you're a plan sponsor, recordkeeper, TPA, attorney, or advisor evaluating your service model, this episode delivers actionable insights on fiduciary responsibility, plan design strategy, and the operational realities of scaling your practice.
MORE FROM RETIREHOLICS
Full episode notes & transcript: https://retireholics.com/episodes/retireholiks-sheltering-in-place/
All past episodes: https://retireholics.com/episodes/
Live every 1st & 3rd Thursday at 4:30pm PT: https://retireholics.com/live/
Get show reminders: https://retireholics.com/get-reminders/
SUBSCRIBE
YouTube: https://www.youtube.com/c/Retireholiks
Apple Podcasts: https://podcasts.apple.com/us/podcast/retireholics/id1490618217
Podbean: https://retireholiks.podbean.com/
---
Retireholics is the show changing the retirement industry one beer at a time. Hosted by JD Carlson and co-hosts, covering 401(k) plan design, fiduciary responsibility, fees, investments, and industry news for retirement plan advisors and professionals.